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FAQ

What is the return policy?

Most merchandise in new, unused, and resalable condition, and returned within 30 days will receive a refund or exchange less re-stocking fees. All merchandise for return or exchange must be accompanied by a valid receipt. Returning shipping charges and re-stocking fees for non-defective items will paid by the customer.  Our current suppliers charge from 10 -25% in re-stocking fees depending on the item purchased.

We do not accept returns or exchanges for items such as custom cut merchandise and special orders. Other restrictions may include inspection of the item by an authorized service center. All warranty/service claims will be processed according to the manufacturers’ policies.

The return policy can be found by going to https://gearoutland.com/shipping-returns/

What are the shipping options?

Most orders are shipped SmartPost, USPS and FedEx. Gear Outland will always attempt to use the most time-efficient shipping method allowed for the products being shipped. Multiple shipping methods may be used for an order, depending on the methods available for items in that order.

Whenever possible, Gear Outland offers the following shipping options:

  • Standard ground delivery (4-7 business days)

Most orders ship within 48 hours. Orders are typically processed and shipped within 2 business days following the day the order was placed. Business days do not include weekends and holidays. 

Due to their size, heavyweight and oversized packages will be shipped by freight truck. Please allow 7-10 business days for freight delivery. Packages will be delivered outside the front door of the shipping address. White glove delivery (inside building delivery or product set up) is not currently available.

What are the international taxes, duties, etc. that I have to pay?

No international taxes or duties are charged for any products.  International shipping is not current available.

When will I receive my order?

Most orders ship within 48 hours. Orders are typically processed and shipped within 2 business days following the day the order was placed. Business days do not include weekends and holidays. 

Due to their size, heavyweight and oversized packages will be shipped by freight truck. Please allow 7-10 business days for freight delivery. Packages will be delivered outside the front door of the shipping address. White glove delivery (inside building delivery or product set up) is not currently available.

What do I do if I never received my order?

Please send us an email at info@gearoutland.com

What do I do if I received a defective order?

Please send us an email at info@geaoutland.com and include pictures showing the product defect

How do I make changes to an order I’ve already placed?

Orders are processed immediately, so changing an order can be hard.  Please email is as soon as possible at info@gearotland.com so we can contact the supplier to attempt to stop, cancel or modify the order.

Where are you located?

The company is Headquartered in greater Charlotte, NC - Mooresville, NC

How do I contact your company if my question isn’t answered here?

Feel free to email any questions to info@gearoutland.com